Privacy Policy

Effective Date: 30 July 2026

Cars Kenya (“Cars Kenya”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the Data Protection Act, 2019 (Kenya) and the applicable Data Protection Regulations.

This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit www.carskenya.co.ke, submit enquiries, or use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Cars Kenya is a motor vehicle import and sales company operating in Kenya.

Website: www.carskenya.co.ke

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following personal data:

Information You Provide

• Full name
• Mobile phone number
• Email address
• Preferred vehicle make and model
• Budget and vehicle requirements
• County or location
• Any other information you choose to provide through our enquiry forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• Cookie data
• Website usage statistics

3. How We Collect Your Information

We collect personal information through a variety of channels, including:

• Forms submitted on our website.

• Facebook Lead Ads and other Meta lead generation tools.

• Lead generation forms on search engines, social media platforms, and other online advertising platforms.

• Request for quotation forms.

• Newsletter subscription forms.

• Communications via WhatsApp, telephone, email, or social media.

• Vehicle enquiries submitted through our marketing campaigns.

• Your interactions with our website through cookies and analytics technologies.

Regardless of how your information is collected, we process and protect your personal data in accordance with this Privacy Policy and the Data Protection Act, 2019.

4. Purpose of Processing Personal Data

We process personal information collected through our website, Facebook Lead Ads, and other marketing platforms for the following purposes:

• Responding to your enquiries.
• Providing vehicle import quotations.
• Contacting you regarding vehicles you have expressed interest in.
• Sourcing vehicles on your behalf.
• Providing customer support.
• Sending newsletters, promotions, special offers, and marketing communications.
• Informing you about new vehicle arrivals and related services.
• Improving our website, advertising, and customer experience.
• Measuring the effectiveness of our marketing campaigns.
• Preventing fraud and protecting our systems.
• Complying with legal and regulatory obligations.

We process only the information necessary for these purposes.

5. Legal Basis for Processing

Under the Data Protection Act, 2019, we process your personal data on one or more of the following legal grounds:

• Your consent.
• The performance of a contract or steps requested before entering into a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your rights and freedoms.

Where processing is based on consent, you may withdraw that consent at any time.

6. Marketing Communications

When you submit your information through our website, Facebook Lead Ads, or any other marketing or lead generation platform operated by or on behalf of Cars Kenya, you consent to Cars Kenya contacting you regarding your enquiry and, where permitted by law, sending you:Vehicle import updates

• Vehicle import updates.
• Special offers.
• Promotions.
• Newsletters.
• Educational content.
• New vehicle arrivals.
• Information about products and services that may be relevant to your interests.

All personal information collected through our website, Facebook Lead Ads, and other marketing platforms is handled with the same level of care and protection. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us using the details provided in this Privacy Policy. Opting out of marketing communications will not affect service-related communications regarding any active enquiry or transaction.

7. Disclosure of Personal Data

We respect your privacy.

We do not sell, rent, trade, or disclose your personal information to third parties for their own marketing purposes.

We may share your information only where necessary with trusted service providers who help us operate our business, such as providers of website hosting, customer relationship management, email communications, analytics, or other business support services. 

Such providers are required to protect your information and process it only on our documented instructions.

We may also disclose your personal information where required by law, court order, or a lawful request from a competent public authority.

8. International Data Transfers

Some of our service providers may store or process personal information outside Kenya.

Where your personal data is transferred outside Kenya, we will take appropriate measures to ensure that it receives a level of protection consistent with the requirements of the Data Protection Act, 2019.

9. Data Security

We implement appropriate technical and organisational safeguards to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable steps to secure your information, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries
• Provide requested services
• Maintain customer records
• Fulfil legal and regulatory obligations
• Resolve disputes
• Enforce our legal rights

When personal information is no longer required, it will be securely deleted or anonymised.

11. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Remember user preferences
• Enhance user experience

You may manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

12. Your Rights

Subject to the Data Protection Act, 2019, you have the right to:

• Be informed about how your personal data is processed.
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data where applicable.
• Object to the processing of your personal data in certain circumstances.
• Withdraw consent where processing is based on consent.
• Request restriction of processing where permitted by law.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been infringed.

We will respond to legitimate requests within the timeframes required by applicable law.

13. Children’s Privacy

Our website and services are intended for persons aged 18 years and above.

We do not knowingly collect personal information from children.

14. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

15. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.

The updated version will be published on this page together with the revised effective date.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:

Cars Kenya

Website: www.carskenya.co.ke

Email: privacy@carskenya.co.ke

Telephone: 0795 222 111

Postal or Physical Address: Bishop Magua Buidling, Ngong Road, Nairobi Kenya

17. Complaints

If you are dissatisfied with how we have handled your personal data, you may first contact Cars Kenya using the details above so that we have an opportunity to resolve your concern.

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in accordance with the Data Protection Act, 2019.